The quality policy of “WELT” LLC is part of the company's overall development strategy. Company employees are obliged to follow the provisions of this document in their day-to-day activities and decisions.
The main goal of “WELT” LLC in the field of quality is to expand their activities in the market as a reliable supplier of goods and services.
In this regard, the company focuses on its customer-centric activities, with the view of constantly increasing customer satisfaction.
In this regard, the company focuses on customer-centric customer satisfaction.
In our work we are guided by the following principles:
- an individual approach to each customer, retaining existing customers and attracting new customers with competitive products and services;
- continuous improvement of our activities through regular training and development of personnel;
- application of risk-based approach in managing and optimizing business processes;
- preventing problems, rather than dealing with the consequences as an aftermath;
- ensuring high reliability and quality of services provided;
- establishment and maintaining an open dialogue with all interested parties, prompt consideration of inquiries and complaints;
- development and application of an effective quality management system based on the analysis of international experience and taking into account industry specifics;
- utilizing customer feedback to improve service quality.
The executive management of “WELT” LLC takes responsibility for implementation of this Policy and provides environment for achieving the set goals in the field of quality management, compliance with the relevant requirements, as well as increasing the effectiveness of the quality management system and ensures its implementation by fulfilling the following obligations:
- regular analysis of the key business processes of the company with the view of improving them, increase efficiency and improve the quality of offered services;
- to ensure coordination of business activities among different departments of the company;
- maintaining an effective organizational structure;
- ensuring that personnel understands the Quality Policy and strictly follow it at all levels and in all departments;
- compliance of the quality management system with the established requirements and continuous improvement of its effectiveness.
The company's employees make direct impact in achieving the goals set by the company: in particular, the following factors contribute to the goals, i.e. the quality of work rendered by the personnel, the quality of the decisions taken by the personnel of the company, as well as the company’s image among the customers and business partners and their trust in this company.